Report: Why BPO Firms Prefer Cape Town as Office Location

The Business Process and Outsourcing (BPO) industry is a significant sector in the Cape Town Real Estate Market. In a report published by Business Process Enabling South Africa (BPeSA), the country is pioneering the offshore BPO value proposition, with South Africa named ‘Offshore destination of the year’ at the 2016 Global Sourcing Association awards in London. Our Street Smart report found that many of South Africa’s International BPO firms have based themselves in Cape Town, with the Mother City’s office market best aligning with the value proposition of other offshore locations. An estimated 4500 jobs have been created by the BPO sector, and the industry is therefore a significant employer in the city. We explore the dynamics of this fast growing sector and why the Mother City offers such an attractive value proposition to international BPOs.