3 Contact Centre Property Solutions for BPO Companies in Cape Town

Throughout July 2017, we have highlighted the significant importance of BPOs (Business, Process and Outsourcing companies) in the Cape Town real estate market. Our Street Smart report found that many of South Africa’s International BPO firms have based themselves in Cape Town, with the Mother City’s office market best aligning with the value proposition of other offshore locations. An estimated 4500 jobs have been created by the BPO sector, and the industry is, therefore, a significant employer in the city.

With Baker Street Properties representing various high-profile brands in the city, we have significant experience and expertise in servicing this sector. Here are 3 recommended commercial real estate solutions for prospective BPO firms considering Cape Town as a new office location:

The Portside Tower

Current BPO Tenants: EXL, ZaiLab

The Portside Tower is one of Cape Town’s most sought-after commercial properties, centrally located upon entering the CBD from the elevated highway. Famously known as the city’s tallest building, as well as South Africa’s tallest green-star rated building, Portside offers not only reputational value but also various Green efficiencies. High profile tenants such as ZaiLab and EXL have positioned themselves in the property with a focus on attracting the city’s best talent, with interiors that include various amenities such as game rooms and even a gymnasium. Learn more about Portside Cape Town

The Boulevard Office Park

Current BPO Tenant: Web Help 

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Strategically located on the periphery of the city centre, The Boulevard Office Park is easily accessible on the Searle Street exit on Nelson Mandela Boulevard. The office park’s central location in Woodstock is within minutes of the CBD and local public transport nodes. The park offers one of the highest parking ratios of 4 bays per 100 square meters, enabling companies to offer staff above-average parking availability. A significant benefit to Web Help currently operating from the park is 24-hour gated security, given that contact centre operations often require work outside of conventional business hours. The Boulevard Spar, Ryan’s Car Wash and Vid-e-Café are all available on-site which completes the development’s unique employee value proposition. Learn more about The Boulevard Office Park. 

Pier Place



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Pier Place is an exciting redevelopment situated in the heart of the Cape Town Foreshore business node, located on Pier Place Square on Heerengracht Street. The redevelopment of Pier Place includes the addition of a rooftop garden and dedicated common areas with seating, meeting and breakaway areas available to tenants – adding significant value from a space planning perspective. Leading BPO firms are increasingly investing in premium amenities, which makes this property a particularly attractive option. Learn more about Pier Place



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