New SA office of EXL brings new jobs to Cape Town

Portside building in Cape Town

EXL’s new offices are in Portside – the tallest building in Cape Town.

  The reputable international BPO firm EXL has expanded its international operations into South Africa, with Cape Town becoming its local headquarters. The multi-national Business Process Outsourcing firm (or BPO) has leased 2 800 square meters of prestigious office space in Portside in the Cape Town City Bowl – a five star green building and also Cape Town’s tallest building. Mayor Patricia De Lille cut the ribbon at the opening event on Monday 23 November. The transaction was facilitated by Dave Russell – a director at Baker Street Properties who has many years of experience in consulting with international firms on their property requirements.

Cape Town: the perfect location from the start

The operations of a BPO typically involves the contracting of operational activities and other responsibilities of a specific business process to a third-party service provider. Therefore, BPOs often create value in a variety of industries. It is reported that EXL will create considerable value to the local economy in terms of employment opportunities – with an estimated 350 new jobs to be created for its new operations in South Africa. Russell adds that Baker Street Properties are very happy that Cape Town was selected as the right location for their first operation in Africa. The Mother City’s cosmopolitan culture, superior public transport infrastructure and quality of life has once again proved to be a great attraction compared to other CBDs in the country.

Bringing international firms to Cape Town through industry insights

EXL is not the first international BPO whose property requirements Baker Street Properties has successfully undertaken. Russell ads that “our membership with BPESA (Business Process Enabling South Africa) means that we truly understand the unique industry dynamics involved in assisting BPOs with their property requirements.” Known as a powerful unified industry body, BEPESA designed a membership program based on best international practices out of the need to consolidate the contact centre/BCP sector in the Western Cape. It is also the only industry body funded by The City of Cape Town, as well as the Provincial Government of the Western Cape. Our knowledge on the process and requirements set by the BPO industry is incorporated into a total business relocation solution from Baker Street Properties.

We encourage any BPO considering an investment into South Africa to arrange a free consultation with Dave Russell from Baker Street Properties:


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